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Lloyds Bank

To better showcase the company’s values and scaling their product portfolio, Lloyds Bank was looking at improving their current website and creating a more rich and customer-centric experience. Lloyd Banks partnered with INFO to help map out the user experience and to redesign the new website.

The Challenge

Lloyds Bank offers a competitive product portfolio targeted at the Dutch audience. They provide the service and support of a small bank, while at the same time operating as a strong and reliable partner. Their parent company is one of the biggest banks in the UK after all. To better showcase the company’s values and scaling their product portfolio, Lloyds Bank was looking at improving their current website and creating a more rich and customer-centric experience. Lloyd Banks partnered with INFO to help map out the user experience and to redesign the new website.

Our solution

With the help of design research, we were able to reposition Lloyds Bank within the Dutch market and to identify how to uplift their current look and feel while still incorporating a strong connection with their British heritage. We needed to rethink the structure of the website so we could highlight their new product portfolio more prominently. In a number of iterations, we explored possible design directions and validated our designs with the help of user interviews.

To counter the standard letterbox designs that we identified during our benchmarking sessions, we amplified a number of design principles from the original Lloyds Bank UK Style guide. User context was the driver for a set of distinct style-families within the new design. We created specific components focused on awareness, preference and conversion, which allow for a more dynamic setup of the various pages within the new website.

Consistency throughout the entire user interface

One of our partners implemented the redesign of the Lloyds Bank NL website and launched it in January 2021. The redesign provides Lloyds Bank NL with a reinforced brand identity and with more flexibility in presenting and expanding their product portfolio. Additionally, all of the elements of the design were part of a comprehensive design system. This ensured consistency throughout the entire user interface and made the uplifted identity ready for implementation and future-proof optimization.