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NS OV-fiets

A future-proof platform

image of lots of OV-fiets bikes

The Client

The OV-fiets (public transport bike) is part of the NS (Dutch Railways) and facilitates the traveler’s last mile. Each day, the bikes are used by more than half a million people.

The Challenge

The digital systems couldn’t keep up with OV-fiets’ exponential growth over the past few years. So, NS Stations teamed up with INFO to create a robust, future-proof, and scalable platform.

The solution

First, we conducted user research. Then, together with NS, we used service design methods to optimise the bike-rental process, to make it more transparent, and to identify pain points. We then devised the digital product strategy and roadmap, which culminated in FRAME, a comprehensive bike-management app for efficient bicycle management.

 

 

We also introduced innovations like real-time bike tracking via FRAME and rapid bike scanning with the ancillary tool SCANIT. Moreover, a new smart lock, enabled by the LOCKIT app, enhances security and convenience by replacing traditional keys (which often get lost). 

 

 

Together, these solutions guarantee scalability and future-proofness, ensuring OV-fiets’s seamless growth and improved user experiences.

The tech stack

  • React Native (for SCANIT and LOCKIT apps)
  • Java with Spring Boot
  • RabbitMQ and Rest API
  • Docker
  • Kubernetes cluster

The results

5.9
million

bike rides in 2023

20
days

reduction in repair process

50
%

reduction in time spent by service desk

NS about our collaboration:

“A funky, dynamic company to work with. You’re welcomed into the INFO environment with open arms and guided in their agile way of working to get moving as soon as possible. They delve into the depths of your product/service and get to the core of what’s needed in terms of added value. If you’re looking for a dedicated development team to creatively build quality products, you’re at the right address!”

 

– Jon Tarry, Programme Manager OV-fiets

LET’S LOOK FORWARD
TOGETHER.

Get in touch and let’s see how we can help you advance.

Portrait Hoite
Hoite Polkamp

Director of Business Development